If you are not completely satisfied with your purchase, please contact us using the contact form in the “Contact Us” section of the site, entering the following details:
– First and last name;
– contact phone and email;
– order number;
– reason for return;
– Specify whether you want an item exchange or a refund.
Next, an email will be sent to the address provided with a return authorization code and the address where to ship the item. Shipping costs in the case of return will be borne by the customer.
A return of one or more items will be granted within 14 days from the date of package delivery. Make sure that the product, when returned, is in the same condition in which it was received.
Engraved House reserves the right to refuse to exchange merchandise or refund the item if the return is made after the allowed 14-day period or if the product is not returned in the same condition in which it was received.
Engraved House will refund or ship a new item within 15 days of receiving the return.